1. How do I download the Lumify app?
You can download the Lumify app from the Google Play Store at https://play.google.com/store/apps/details?id=com.philips.hc.ultrasound.lumify.
2. How do I install the Lumify application?
Lumify automatically installs once you have downloaded it to your smart device from the Google Play store. In rare cases, the security settings on your device may prevent Lumify from installing. If this occurs, please check your device’s security settings or contact your local IT department for assistance.
3. Can I use the Lumify application with non-Lumify transducers?
No. The Lumify app works only with Lumify transducers. If you connect a non-Lumify transducer to your device, the Lumify app works in demo mode only.
4. How will I know when a Lumify application update is available?
You can configure your device to update apps individually or allow them to be updated automatically. If your Lumify-compatible device is configured to automatically update apps, the Lumify app updates automatically when an update is available, unless the update includes a permissions change. In that case, you are prompted to update the Lumify app. If your device is configured to update apps individually, you can obtain the latest Lumify update from the Google Play Store. For more information, search for “update apps” in Google Play Help.
5. Can I transfer my Lumify app to a new device?
Yes. Download and install the Lumify app from the Google Play Store onto your new device, connect your Lumify transducer, and then follow the easy registration steps. Lumify cannot transfer patient data between devices. You can save patient data from your previous device to a network share, local repository, DICOM server, or external storage.
6. Can I use any USB cable to connect my transducer to my device?
No. The Lumify transducer is a high-quality medical-grade product and requires a special cable to ensure that you achieve the highest quality performance from your Lumify system. We only guarantee that the Lumify system will perform to specifications when you use the Philips-approved Lumify cable with your transducer.
8. Which smart devices are compatible with Lumify?
A list of smart devices Philips has tested and determined to be fully compatible with the Lumify application and transducer can be found here: https://philips.com/lumify-compatible-devices.
9. How do I register my new Lumify product?
You must have internet access to register Lumify. First, connect your device to a wireless or cellular network. Next, connect your Lumify transducer to your device, and then follow the step-by-step instructions that appear in the Lumify app. However, if your purchase is a Lumify system bundle (kitted solution -USA only), it comes pre-registered from the factory. You do not need to re-register (or be online before using the system). The only reason to re-register it would be if there is a change to the hardware or software configuration of your already registered Lumify system.
10. Can I connect my Lumify transducer to more than one device?
Yes. You can use a Lumify transducer on as many devices as you would like. You must register the transducer the first time you connect it to a new device. After initial registration, you can use the transducer without re-registering.
11. Why can’t I find the Lumify app on the Google Play store?
If you cannot locate the Lumify app on the Google Play Store, make sure that your device and Android OS meet the Lumify system requirements, and that you are visiting the Google Play Store from a country in which Lumify is available.
12. Is it okay for me to update the OS on my device?
Yes. Philips actively tests compatibility with the Lumify app as new OS versions are released.
13. How large is the Lumify App?
The Lumify App is very small — approximately 50 MB in size, which is less than the size of a typical MP3 tune.
14. Can I connect Lumify to an external monitor?
Yes. You can “cast” your Android device’s display to an external monitor via a Chromecast dongle. For more information, visit https://support.google.com/chromecast/answer/2998456?hl=en
15. Can I move the focal zone by touching the screen and dragging?
No. Lumify automatically adjusts the number and position of focal zones based on the preset application, color box position, and depth.
16. Does Lumify include Autoscan?
Yes. Autoscan, sometimes called Autogain or Live iScan, adjusts the gain of every line of every image in real time, and ensures that the overall brightness of the image is maintained. Autoscan eliminates the need for you to adjust TGC (time gain compensation).
17. Can I export PC format images from Lumify?
Yes. You can email the exam with the images in PC format, or export the images to a local directory from which you can connect your computer. For more information, see your Lumify User Manual.
18. Can I export DICOM format images from Lumify?
You can configure a DICOM destination and export to a DICOM PACS. Your IT department can provide the network information needed to configure the DICOM destination. For more information, see your Lumify User Manual.
19. Can I export images to a USB/thumb drive?
Yes. You can export exams to a DICOM PACS, to a network share, or to a local directory which may on a USB or thumbdrive. See “Configuring Export Destinations” section of User Manual for details.
20. Do I need a Reacts Account in order to have a CoreVu session?
Yes. Reacts is a teleconferencing software that allows for simultaneous audio/video/2 way screen sharing feeds through a secure connection. For more information, please visit https://www.usa.philips.com/healthcare/resources/landing/lumifywithreacts
21. Does Reacts have a fee for use?
Yes. Reacts is a paid subscription service based on annual license fees. New Lumify customers get 6 months free.
22. Does my login information for Lumify and Reacts need to be the same?
No, but it may be beneficial to keep the same username and password.
23. Contact for Philips Technical Support